Personalized Setup

RETURNS & WARRANTY

Returns Policy

At Intent Phone, we stand behind the quality and purpose of our products. Because each device is prepared, configured, and customized to create a distraction-free experience, returns are handled under the following conditions:

Eligibility for Returns

You may request a return within 14 days of delivery if:

The device is defective, damaged, or not functioning as described, or

You received the wrong product.

To be eligible for a return, the phone must:

Be in its original condition,

Include all original packaging, accessories, and documentation, and

Show no signs of misuse, unauthorized modification, or physical damage.

Non-Returnable Situations

Returns will not be accepted if:

The device has been altered, unlocked, or tampered with,

Third-party software has been installed,

The phone has physical damage caused by the user, or

The return is based solely on a change of mind.

This is because every Intent Phone is intentionally configured to meet our minimal, distraction-free standards before shipping.

How to Request a Return

To initiate a return, contact us at:

contact@intentphone.com

Please include:

Your order number

A clear description of the issue

Photos or video evidence (if applicable)

We will review your request and provide next steps.

Warranty Policy

All Intent Phones come with a 12-month limited warranty from the date of purchase.

What the Warranty Covers

This warranty covers:

Manufacturing defects

Hardware malfunctions not caused by misuse

Issues related to the original device configuration

What the Warranty Does NOT Cover

This warranty does not cover:

Accidental damage (drops, water damage, cracked screens)

Damage from improper use

Software modifications made by the user

Damage caused by third-party apps or services

Normal wear and tear

If a defect is confirmed within the warranty period, Intent Phone will:

Repair the device, or

Replace it with an equivalent model at no additional cost.

Shipping Costs

If the return is due to a manufacturer defect or our error, we cover return shipping.

If the return is for any other approved reason, the customer may be responsible for return shipping costs.

Final Note

Our mission is to help you reclaim your focus, your time, and your mental clarity. We take product quality seriously and are committed to supporting you throughout your Intent Phone journey.

If you have any questions, reach out to us anytime at contact@intentphone.com

Order Processing

Each INTENT Phone is prepared and configured manually after purchase.

Please allow 3–7 business days for order processing.

This includes device preparation, software installation, configuration, and quality checks.

You will receive a confirmation email once your order is ready to be shipped.

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Shipping

Once shipped, estimated delivery times are:

Spain: 1–5 business days

Europe: 3–10 business days

International: 7–14 business days (depending on location)

Shipping times may vary due to carrier delays or peak periods.

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Important Note

INTENT Phone is not mass-produced.

Preparation begins only after payment is confirmed, which is why processing time is required before shipment.

We appreciate your patience — this ensures every device delivers the intended minimalist experience.

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Questions?

If you have any questions about your order status, contact us at:

contact@intentphone.com